Unable to delete agent record from CA Client Automation DSM Explorer . Error that appears is "Unable to delete the asset.

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When trying to delete a machine you get an error :

Unable to delete agent record from CA Client Automation DSM Explorer .

Environment

CA Client Automation - All Versions

 

 

Cause

The error is a Permissions issue on the object for the user/users trying to do the delete of the object from the DSM Explorer.

 

 

Resolution

1. Under "All computers", Right-click on one of machines you could not delete ->  Select "Permissions" 

2. Check the box "display built-in certificate-based profiles" 

3.Select the line < x509cert://dsm r11/cn=dsm r11 software delivery catalog... > and in the listbox select < Full Control >

4. click OK and you should not get the Error again. 

 

Additional Information

For additional information on setting permissions on objects in the DSM Explorer of CA Client Automation please visit this site:

CLARITY CLIENT AUTOMATION - 14.0, Object Level Security Best Practices