Software Depot Sync Fails with HTTP Status 403 Authentication Error

Products

• VCF Operations

Issue/Introduction

• Following a license redeployment in VMware Cloud Foundation Operations (VCF Operations), software depot synchronization and registration fail.
• Connection validation fails during manifest retrieval with the following error:

  com.vmware.evo.sddc.common.core.error.InvalidInputException: Depot returned authentication/authorization failure. Expected HTTP status 200 but received 403

Environment

9.1

Cause

• Registration of the VCF Operations instance used non-lowercase characters (uppercase or mixed-case) in the Fully Qualified Domain Name (FQDN).
• Depot access token validation against dl.broadcom.com requires a strictly lowercase FQDN, resulting in HTTP 403 Forbidden responses during authorization.

Resolution

1. Update the registration of the VCF Operations instance to use a strictly lowercase FQDN.
2. Re-register the software depot.