Deployment Fails with SDDC Manager Token Error - VCF Automation 9.1

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Deployment or upgrade of VCF Automation 9.1.00.0x00 fails during the component deployment phase. The process halts when the system cannot establish a connection to the SDDC Manager appliance.

The deployment task fails with the following symptoms:

Reference Code: #######

Error Detail: "Failed to obtain SDDC Manager token for: https://####:443"

Environment

VCF Automation 9.1

Cause

The failure is caused by an inability to authenticate with the SDDC Manager, typically resolved by re-establishing the service account credentials.

Resolution

Procedure

1. Review the technical resolution steps in KB 450375: Service Account Recovery Script For vCenter and SDDC Manager for VMware Cloud Foundation and VMware vSphere Foundation.
2. Run the ReestablishSddcManagerServiceAccount.sh script as outlined in the article to restore service account functionality.
3. Restart the deployment task after successful script execution.