Missing variables in NX.env after running pdm_configure

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After running pdm_configure, most NX variables are missing from the end of the NX.env file that were there prior to running pdm_configure and The NX.env template file was unchanged and looks correct. At the end of the NX.env file it ends with something like the following or maybe a few lines more:

 

@NX_CMDB=NOTSTANDALONE

@NX_SA_SERVER_ON_PRIMARY=YES

@NX_SERVER_TYPE=1

@NX_BACKGROUND_SERVERS=BACKGROUND1,BACKGROUND2

@NX_RF=1

! @NX_RF_OVERRIDE_LINKED= Deinstalled

Environment

Service Desk Manager 17.X

Cause

pdm_configure uses version control to help create the NX.env. One of the files that is important for this to work correctly is the client_nx.env file located in the site folder of the Service Desk install directory. pdm_configure will pull from the client_nx.env of the active background server and because of this, if the client_nx.env file is incorrect on the active background server, the NX.env file is not created correctly.

Resolution

1.) Navigate to the NX_ROOT\site folder on each Background and Standby server.

2.) Backup each client_nx.env file and open them to compare them.

3.) Take the largest client_nx.env file and copy it and overwrite the other client_nx.env files.

4.) Run pdm_configure on all affected servers and verify the NX.env is now complete.