PSOD triggered on the ESX Host on the driver - 'ixgben' Backtrace - ixgben_CleanupRxQueue ixgben_StopRxQueue

Products

• VMware vSphere ESX 8.x

Issue/Introduction

• The Host will report a PSOD with the below backtrace

@BlueScreen: #PF Exception 14 in world 2097485:HELPER_UPLIN IP 
ixgben_CleanupRxQueue@(ixgben)#
ixgben_StopRxQueue@(ixgben)#
indrv_StartStopRxQid@(ixgben)#
indrv_QuiesceMq@(ixgben)#
UplinkNetq_NotifyQueueQuiesce@vmkernel#
NetqueueBalDeactivatePendingRxQueues@vmkernel#
NetqueueBalCleanupAndFreeLSpace@vmkernel#
UplinkNetqueueBal_BalanceCB@vmkernel#
UplinkAsyncProcessCallsHelperCB@vmkernel#
HelperQueueFunc@vmkernel#
CpuSched_StartWorld@vmkernel
Debug_IsInitialized@vmkernel

• The driver used in the Host is ixgben version 1.20.2
  
   NICDriverInfo:
   Bus Info: 0000:18:00:0
   Driver: ixgben
   Firmware Version: 4.05.0 0x80000620
   Version: 1.20.2.0
  
  
• Network card being used was - Network card - 82599 10 Gigabit

 

Environment

• ESXi 8.x

Cause

• The PSOD was triggered due to a page falut triggered by the txhang and reset in the ixgben driver

 

Resolution

• Upgrade the Driver to the latest version 1.24.1.0
  
  
• Download link for the Driver - Link