Cannot open the webpage for OpenAPI QueryBuilder in Internet Explorer

Products

• CA Performance Management
• Network Observability

Issue/Introduction

Error when trying to access the Data Aggregator OpenAPI Odata querybuilder UI using Internet Explorer (IE):

This page can’t be displayed

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to http://dahostname:8581  again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.

In the environment this is seen in NetOps Portal is configured for SSL HTTPS, the Data Aggregator is not.

Environment

All supported DX NetOps Performance Management releases

Cause

The OpenAPI query builder does not currently support TLS/SSL (https), you must use http.

Example URL: http://<DA_HOSTNAME>:8581/odataquery

If you have NetOps Portal  configured to use TLS/SSL, it will use TLS/SSL when bouncing

to Performance Management to authenticate then return to http when it bounces back to the Data Aggregator (DA)

Resolution

At this time the solution was not found. An alternative was identified using a different subnet that works for access to NetOps Portal via SSL for the user authorization portion of the Data Aggregator Odata querybuilder access.

An alternative solution, if possible, is likely use of an Edge, Chrome or Firefox browser. The issue appears rooted in the use of IE as the browser. Unfortunately no other browser is able to be installed for validation.