Jobs cannot be displayed Search index update error U00045363 due to invalid XML

Products

• Automic Automation

Issue/Introduction

When attempting to open an object (e.g., JOBS SAP) in the Automic Web Interface (AWI), a generic "An unexpected error occurred" message appears. The Automation Engine logs report that the object could not be indexed due to invalid XML.

Symptoms:

• User receives: "An unexpected error occurred. Further details are available in the log files."
• JWP (IDX role) log contains: U00045363 Search index update: The object #### in client #### could not be indexed because it contains an invalid XML.
• The object exists in the database but fails to render the "Details" or "Documentation" view.

Environment

• Automic Automation 24.x and higher
• Automic Web Interface (AWI)
• Objects with German or non-ASCII characters in the Documentation tab

Cause

The object contains malformed XML in the internal documentation storage (DOCU_Details-). This is typically caused by a lossy character conversion where a special character (e.g., an Ä) was converted to a literal question mark (?). If this ? appears immediately after a < bracket (e.g., <?nderungsdienst>), it is interpreted as an invalid XML tag or malformed processing instruction, causing the AWI parser to fail.

Resolution

To resolve this, correct the malformed tag in the object's XML structure:

1. Export the affected object to an XML file.
2. Open the XML file in a text editor (e.g., Notepad++).
3. Locate the <DOCU_Details- ...> section within the CDATA block.
4. Search for any tags starting with <? that are not valid XML headers.
5. Change the invalid tag to a valid name (e.g., change <?nderungsdienst> to <Aenderungsdienst> or <Änderungsdienst> with proper UTF-8 encoding).
6. Save the XML file.
7. Import the file back into the AWI, ensuring the Replace existing objects checkbox is selected.
8. Verify the object opens correctly.