Error: Agent has not reported warning in VMware Live Recovery cloud console
Article ID: 452814
Updated On:
Products
Issue/Introduction
In the VMware Live Recovery (VLR) cloud console, one or more deployments display the warning: "Agent has not reported in last #### days." While this warning is present, local operations on the appliances and the Site Recovery UI appear healthy with no functional errors.
Environment
- VMware Live Recovery (VLR) 9.x
Cause
The dpx-agent service on the VLR appliance, responsible for heartbeats to the cloud management plane, has entered a hung or non-responsive state. This prevents the console from receiving status updates, resulting in a "Not Reporting" warning.
Resolution
To restore reporting, restart the dpx-agent service on the affected appliance(s) using either the management interface or the Command Line Interface (CLI).
Option 1: Management Interface
- Log in to the VLR appliance management page. (
https://<Appliance-IP-or-FQDN>:5480) - Navigate to the services section and check the status of dpx-agent:
- If the service is stopped: Start the service.
- If the service is running: Stop the service and then start it again on both the primary and secondary sites to refresh the management connection.
Option 2: Command Line Interface (CLI)
Log in to the appliance via SSH as root and execute the following commands to manage the service:
Check status:#systemctl status dpx-agent
Stop service: #systemctl stop dpx-agent
Start service: #systemctl start dpx-agent
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