Job check error "updating sourcelist"

Article Id: 4528
Status: Published
Updated On: 14-02-2018 07:54
Legacy Id: TEC1421255
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager
Issue/Introduction:

When Job Check runs on some agent machines the following message appears in the job check window:

"Updating sourcelist using server <scalability server name>"

The \CA\DSM\Logs TRC_USD_SDAGENT_*.logs show:

ERROR  | MSI sourcelist update failure, accessing \\<Scalability Server Name>\SDMSILIB failed. ec:1 rc:0

Cause:

As the logs indicate  this a permissions error where an installed package having an MSI share point cannot connect to the MSI server share  SDMSILIB on the Scalability server.

Environment:

CA Client Automation - All Versions

Resolution:

Check that the agent has permission to the MSI share on the scalability server and the 'local system' has permission to the share.

If the agent machine is in a different non-trusted AD Domain from the DM this error can occur and adding the machine to a trusted windows Domain should prevent the error.