Job check error "updating sourcelist"

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Article ID: 4528

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

When Job Check runs on some agent machines the following message appears in the job check window:

"Updating sourcelist using server <scalability server name>"

The \CA\DSM\Logs TRC_USD_SDAGENT_*.logs show:

ERROR  | MSI sourcelist update failure, accessing \\<Scalability Server Name>\SDMSILIB failed. ec:1 rc:0

Cause

As the logs indicate  this a permissions error where an installed package having an MSI share point cannot connect to the MSI server share  SDMSILIB on the Scalability server.

Environment

CA Client Automation - All Versions

Resolution

Check that the agent has permission to the MSI share on the scalability server and the 'local system' has permission to the share.

If the agent machine is in a different non-trusted AD Domain from the DM this error can occur and adding the machine to a trusted windows Domain should prevent the error.