Job check error "updating sourcelist"

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

When Job Check runs on some agent machines the following message appears in the job check window:

"Updating sourcelist using server <scalability server name>"

The \CA\DSM\Logs TRC_USD_SDAGENT_*.logs show:

ERROR  | MSI sourcelist update failure, accessing \\<Scalability Server Name>\SDMSILIB failed. ec:1 rc:0

Cause

As the logs indicate  this a permissions error where an installed package having an MSI share point cannot connect to the MSI server share  SDMSILIB on the Scalability server.

Environment

CA Client Automation - All Versions

Resolution

Check that the agent has permission to the MSI share on the scalability server and the 'local system' has permission to the share.

If the agent machine is in a different non-trusted AD Domain from the DM this error can occur and adding the machine to a trusted windows Domain should prevent the error.