VMware Identity Manager Patch Installation Stalled Due to Old Binaries on vIDM nodes

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

VMware Identity Manager (vIDM) patch installation operations become stalled or fail to complete.

This issue is identified when the system hangs during the patching phase.

Symptoms include a halted patching task and extraction conflicts resulting from lingering files on the vIDM appliance nodes.

Environment

VMware Identity Manager 3.3.7

Cause

The patch extraction process fails due to conflicts caused by duplicate or outdated patch binaries and temporary folders persisting in the data staging directory directly on the vIDM appliance nodes.

Resolution

Pre-maintenance Safeguard Take a state-consistent snapshot of all vIDM cluster nodes in vCenter prior to modifying the file system (quiesce or power off nodes if required by your change policy).

Step 1: SSH Access & Staging Directory Navigation Establish an SSH session to the vIDM node using the root user and navigate to the data staging directory:

ssh root@<vIDM_IP_OR_FQDN>
cd /data/data/

Step 2: Identify & Purge Outdated Patch Binaries Inspect the directory contents to identify legacy patch archives, then remove the outdated files:

# List directory contents and file sizes
ls -lh /data/data/

# Remove duplicate or legacy patch archives from prior attempts
rm -rf /data/data/<old_patch_filename>

Step 3: Storage Verification Verify that the /data partition meets the minimum requirement of 4 GB available space:

df -h /data

Ensure the Avail column reflects at least 4.0G before proceeding.

Step 4: Clean Residual Patch Folders (Patch 3 to Patch 9 Specific) Locate and delete lingering temporary extraction directories left behind by previous upgrade attempts:

# Check for existing temporary patch directories
ls -d /data/tmp-patch-*

# Force remove residual temporary directories
rm -rf /data/tmp-patch-*

Step 5: Cluster Execution & Validation Repeat Steps 1 through 4 sequentially on every remaining vIDM appliance node in the cluster before executing the Patch 9 installation script.

Proceed with the standard Patch 9 binary installation directly by following instructions from KB-CSP-102547.