Error: Identity broker is unhealthy. View additional details in the 'Alerts' section under 'Infrastructure Operations'.

Products

• VCF Operations

Issue/Introduction

After upgrading from VCF Operations and VCF Identity Broker (VIDB) 9.0.x to 9.1.x, the following symptoms may occur:

• The VIDB service displays as "Unhealthy" in the VCF Operations UI under Manage > Identity and Access > VCF SSO Overview > select Identity Broker > Overview
  
  
• Authentication failures occur when executing workflows in VCF Automation.
  
  
• The message " Identity broker is unhealthy. View additional details in the 'Alerts' section under 'Infrastructure Operations'." appears in VCF Operations UI under Manage > Identity and Access > VCF SSO Overview > select Identity Broker > Access Management
  
  
• The issue occurs consistently when VIDB attempts to sync with the Identity Provider.
  
  
• Users attempting to log in using SSO will see "HTTP Status 400 - Bad Request" or "Identity Broker encountered an issue during authentication"

Environment

• VCF Operations 9.1.0.x
• VCF Identity Broker 9.1.0.x

Cause

Duplicate VIDB health adapters are created in the VCF Operations database following an upgrade from VIDB 9.0.x to 9.1.x. The presence of multiple adapters prevents VCF Operations from accurately determining the health status of the Identity Broker service.

Resolution

This issue is resolved in VCF Operations 9.1.1.0:

1. Download the upgrade pack: VCF Operations 9.1.1.0.
   
   
2. Follow the steps to upgrade: Getting to VCF 9.1.1.0.