Workpoint ID Not Visible in Workpoint Designer - Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

When searching for a specific Workpoint ID in the Workpoint Designer application, the ID may not appear in the list of open jobs, even though it is clearly visible in the Identity Manager User Console. This behavior typically occurs when the number of active jobs exceeds the configured limit.

Environment

Identity Manager 14.5

Cause

The workpoint-client.properties configuration file limits the number of open jobs retrieved from the Workpoint database. By default, this limit is set to 100. If your environment has more than 100 active jobs, the Designer application will fail to retrieve or display the additional IDs.

Resolution

To increase the visibility of active jobs, modify the query limit in the client configuration file:

1. Navigate to the conf directory within your Identity Manager installation path.
   • Example Path: [INSTALL_DIR]\Identity Manager\IAM Suite\Identity Manager\tools\Workpoint\conf\workpoint-client.properties
2. Open the workpoint-client.properties file in a text editor.
3. Locate the setting for SQLQueryLimit.
4. Increase the value to a number appropriate for your data volume (e.g., 1000).
5. Save the changes to the file.
6. Restart the Workpoint Designer application to apply the new configuration.

Additional Information

Increasing this limit may slightly impact the performance of the Designer application when loading large datasets.

If the ID still does not appear after increasing the limit to 1000, verify that the user profile used to access the Designer has sufficient permissions to view the job in question.

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