Target job or specific jobs not visible in AAI Gantt chart

Products

• Automation Analytics & Intelligence

Issue/Introduction

• A target job is missing from the Gantt chart in Automic Automation Intelligence (AAI).
• Large jobstreams (typically those with over 10,000 jobs) do not display the full execution path.
• The Job Run table below the Gantt chart shows fewer rows than expected.
• REST API calls (e.g., /aai/api/jobs) return an error or cut off results when the startIndex or total count exceeds 10,000.

Environment

AAI 24.4 and earlier

Cause

This issue is caused by the default value of the restApiSearchResultLimit parameter. By default, this is set to 10,000. If a jobstream contains more jobs than this limit, or if the target job is indexed beyond this value, the API responsible for rendering the Gantt chart will not return the data, causing the job to be invisible in the UI.

Resolution

1. Open the AAI Configuration Tool.
2. Navigate to the Parameters tab.
3. Locate the parameter: restApiSearchResultLimit.
4. Increase the value (e.g., set it to 100,000 for large environments).
5. Click OK or Apply.