NCM webclient URL redirects to an IP address

Products

• Network Observability

Issue/Introduction

NCM webclient URL using FQDN/hostname would redirect to use the IP address thus exposing the IP address.

Environment

All supported NCM versions

Cause

A CA-signed certificate plays a crucial role when switching Smarts NCM URL from an IP address to a hostname, primarily acting as the structural bridge for browser trust and encryption

Resolution

The installation of the CA-signed certificate which includes the FQDN in the Subject Alternative Name corrected the redirection behavior.