Attempting to edit in List pages results in the page getting refreshed

Products

• Clarity FedRAMP
• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• This is in the Classic UI
• Navigate to a list page such as the Projects List page, or the Resources List page
• Double click on a cell that is supposed to be editable
• The page refreshes instead of opening that particular cell for edits
• This happens only when using the load balancer URL
• The same behaviour is not seen when using a specific VM's URL directly.

Cause

Load Balancer removing response payload, and other response headers.

Resolution

Load Balancer rules to be checked to avoid response payloads and headers from being removed.