ASM Change password

Products

• CA App Synthetic Monitor

Issue/Introduction

We have SSO enabled for our prod asm account. We are looking to change the password of API account. We notice different behavior with SSO vs non-SSO. For non-SSO, we were able to change the password within the UI

 

However, where SSO is enabled, we see only a reset button? Is this due to SSO ? when we hover over on Reset button, it says that the password will be reset and an email will be sent. Can we not set up the password that we need to set up?

Resolution

 Yes, with SSO,ASM does not deal with the account password, only the SSO identity provider does, so ASM can't even offer a password change.

For non-SSO accounts, you can reset account or the API passwords, you cannot reset both in one step. Additionally, the password is not immediately reset by clicking on the reset button. You only receive an email with a link that allows you to change the password.