Cannot reinstall SystemEDGE 5.9 on AIX 6.1

Article Id: 4525
Status: Published
Updated On: 14-02-2018 08:19
Legacy Id: TEC1085077
Products:
CA Systems Performance for IM (SystemEdge)
Issue/Introduction:

  • Cannot reinstall SystemEDGE 5.9
  • SystemEDGE Install log shows the following error:

CASETUP:SYSTEMEDGE:ERR:30669: Old CA SystemEDGE version SystemEDGE 5.9.0 is not compatible with this install. Please remove the previous version manually.

 

 

Environment:

Release: SYSPAG99000-5.7-Systemedge
Component:

Resolution:

  1. Run the following command: Ls –laR /etc | grep –I edge
  2. Remove all entries (Folders and Files) that match any of the following:  systemEDGE.* or sysedge.*
  3. Reinstall the agent.