Target Job Missing from Large Jobstream Run in AAI Web UI

Products

• Automation Analytics & Intelligence

Issue/Introduction

When viewing a large jobstream run in the AAI Web UI, the Target Job or specific job runs are missing from the Gantt chart and the Job Run table, even though the jobs are known to have run and are visible in the Thick Client.

Symptoms

• The target job (e.g., MS: PMGSDPLG.083) does not appear in the Web UI Gantt chart.
• The Job Run table below the Gantt chart shows a rounded number of rows (e.g., exactly 10,000) despite the jobstream containing significantly more jobs.
• The Gantt chart may appear incomplete or truncated.

Environment

Product: Automic Automation Intelligence (AAI) 

Version: 24.x 

Cause

The issue is caused by the AAI configuration parameter restApiSearchResultLimit, which has a default value of 10,000.

The Web UI utilizes REST API calls to retrieve job run data. If a jobstream run contains more than 10,000 components (including jobs that appear multiple times in the Gantt hierarchy), the API results are truncated at the limit. This leads to missing data in the UI components that rely on these API calls.

Resolution

To resolve this issue, increase the restApiSearchResultLimit to a value high enough to accommodate the largest jobstreams in the environment.

1. Open the AAI Configuration Tool.
2. Navigate to the Parameters tab.
3. Locate the parameter restApiSearchResultLimit.
4. Increase the value to an appropriate limit (e.g., 100000).
5. Click Apply.
   • Note: Changes made via the Configuration Tool typically take effect immediately without a service restart.