Error "Invalid Load Balancer URL" When Changing Symantec VIP SSP Portal Protocol from HTTPS to HTTP
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Error "Invalid Load Balancer URL" When Changing Symantec VIP SSP Portal Protocol from HTTPS to HTTP

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Article ID: 452445

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Updated On:

Products

VIP Service

Issue/Introduction

When changing the Self-Service Portal (SSP) protocol from HTTPS to HTTP in Symantec VIP Enterprise Gateway (VIP EG), the console displays the following error message:

Invalid Load Balancer URL

Environment

Symantec VIP Enterprise gateway

Resolution

To resolve this issue, ensure the VIP Enterprise Gateway appliance can properly resolve the Load Balancer FQDN using one of the following methods:

  1. Verify DNS Reachability: Ensure the VIP EG server is configured with valid DNS servers that can resolve the external or load balancer FQDN to its corresponding IP address.

  2. Add a Static Host Entry: If the hostname is internal-only or cannot be exposed to DNS reachable by the VIP EG appliance:

    • Edit the local hosts file on the VIP EG server host operating system.

    • Add a static entry mapping the Load Balancer FQDN to the correct backend or load balancer IP address:

      Plaintext
       
      <IP_ADDRESS> <LOAD_BALANCER_FQDN>

  3. Save Settings: Re-attempt changing the protocol in the SSP settings within the VIP EG Management Console.

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