The selected VCF cloud accounts are not eligible for activating management
Article ID: 452363
Updated On:
Products
Issue/Introduction
This article outlines the troubleshooting steps for when the "Activate Management" process fails in VCF Operations 9.1. If the "Manage" tab is missing or you receive the error "The selected VCF cloud accounts are not eligible for activating management," follow the resolution steps below to restore license management visibility and functionality.
Environment
VMware Cloud Foundation (VCF) 9.x
VCF Operations (vROps) 9.0
vCenter Server 9.1
Cause
This error occurs due to one of the following:
- Stale Integration State: A previously failed activation attempt has left the adapter configuration in an inconsistent state.
- Adapter UUID Mismatch: A manually created adapter instance is conflicting with the automated SDDC Manager synchronization.
- Insufficient Privileges: The vCenter adapter account lacks the required Global.Licenses privilege.
- Version Mismatch: VCF Operations is on an older, incompatible version (e.g., 9.0.0.0) while vCenter is on 9.1.
Resolution
1. Verify Version Compatibility:
• Ensure VCF Operations is upgraded to the version compatible with vCenter 9.1. Mismatched versions are a leading cause of licensing model discrepancies.
2. Refresh Integration State:
• Navigate to Administration > Integrations.
• Select the VCF instance and click Manage Integration.
• Toggle the License Management setting to Off and click Save.
• Wait two minutes, toggle the setting to On, and attempt to Activate Management again.
3. Resolve Adapter Conflicts:
• Delete any manually created VMware Cloud Foundation adapter instances targeting the vCenter endpoint.
• Remove duplicate vCenter adapter instances to prevent API routing conflicts.
4. Update Credentials and Privileges:
• Within the Integration UI, click Activate System Managed Credentials. This automatically configures the necessary service accounts with Global.Licenses and CertificateManagement privileges.
Additional Information
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