Aria Orchestrator Service Unavailable

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Orchestrator UI is inaccessible.
• Running the command kubectl get pods -n prelude shows that only 2 of the 3 containers for vco-app are running, similar to below:

NAME                                    READY   STATUS    RESTARTS   AGE
orchestration-ui-app-##########-#####   1/1     Running   0          44m
postgres-0                              1/1     Running   0          45m
proxy-service-##########-#####          1/1     Running   0          45m
vco-app-##########-#####                2/3     Running   5          44m

• You may see similar errors to this in the /services-logs/prelude/vco-app/file-logs/vco-controlcenter-app.log:

ERROR vco [host='vco-app-##########-#####' thread='main' user='' org='' trace=''] org.springframework.web.context.ContextLoader - Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.vmware.o11n.controlcenter.features.FeatureAvailabilityImpl#0' defined in ServletContext resource [/WEB-INF/services.xml]: Cannot resolve reference to bean 'securityContext' while setting bean property 'securityContext'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'securityContext' defined in ServletContext resource [/WEB-INF/security.xml]: Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'configurationData' defined in class path resource [META-INF/spring/cc_authentication-common-config.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.vmware.vcac.authentication.http.configuration.ConfigurationDataAdapter]: Constructor threw exception; nested exception is java.lang.NullPointerException

Environment

Aria Orchestrator 8.18.0 and lower

Resolution

Reset Authentication using the vracli commands via ssh.

1. SSH into the appliance with the root account.
2. Run vracli vro authentication wizard.
3. Enter the relevant SSO details when prompted.
4. Restart services by running /opt/scripts/deploy.sh.

Note: For more information regarding the authentication commands and options see the documentation at Configuring the Automation Orchestrator Appliance authentication provider with the command line interface.

Additional Information

It is important to note that Aria Automation Orchestrator 8.18.0 is the final version to include the Control Center. Starting with version 8.18.1, the Control Center has been deprecated and removed.