Tickets are not created in CA UIM for alarms without a Troubleshooter ID assigned to the alarm.
In a CA Spectrum-CA UIM bidirectional integrated setup, alarms synced from CA Spectrum to CA UIM using the spectrumgtw probe are added to the queue, unassigned, and turn stale/persistent.
This is because, CA Spectrum doesn’t auto-assign Troubleshooters/Troubleshooting ID to alarms.
Product: CA Spectrum (CA Spectrum 10.1.2 and CA UIM 8.47 integration using spectrumgtw)
If Spectrum operator or SANM policy assigns an alarm to a user, the Spectrum gateway passes the assigned user with the synchronized alarm to UIM, then the user name assignment is retained by CA UIM.SANM supports the automatic assignment of a troubleshooter with the AlarmNotifier SetScript by using updatealarm Utility.
To update model troubleshooter attributes of the alarm, set the value of the Troubleshooter attribute (ID 0x11f57) of the alarm with the Troubleshooter,
The command has the following format:
./updatealarm $MHANDLE $AID (Troubleshooterattribute ID)/(0x11f57) $NOTIFDATA
Specifies the handle of the model for which the alarm has been generated.
Specifies the numeric identifier that CA Spectrum assigned to the alarm
TROUBLESHOOTER ATTRIBUTE ID
Default / assigned troubleshooter attribute of the alarm; Attribute value= 0x11f57
Lists notification data entries (names of persons) that SANM passes to an instance of AlarmNotifier that is associated with that policy. The entries are specified in the filters in an SANM policy. AlarmNotifier scripts can be configured to initiate email notifications to those persons in the notification data entries.