VCF Software Depot Deployment Fails with "DataCenterValidateCluster" Error When Cluster is Located Within a Folder

Products

• VCF Operations

Issue/Introduction

When attempting to deploy or validate an operation in the Software Depot, the task fails with a generic error [VCFMS-PRECHECK-GENERIC-001], followed by a specific validation failure. Users may observe the following error entries in the logs or UI:

• Initial Error: Failed to install component: "An unknown error occurred. Please retry the operation or contact support if the issue persists.. Status: FAILED An unknown error occurred. Please retry the operation or contact support if the issue persists. [VCFMS-PRECHECK-GENERIC-001].
• Specific Validation Failure: com.vmware.vcfms.DataCenterValidateCluster. Status: FAILED The cluster name 'ClusterComputeResource:[MOID]' was not found in the datacenter 'Datacenter:[MOID]'. Please make the necessary configuration changes and retry the operation or contact support if the issue persists. [com.vmware.vcfms.DataCenterValidateCluster]

Environment

VMware Cloud Foundation 9.0

VMware Cloud Foundation 9.1

Cause

This issue occurs when the vSphere environment structure includes a parent Folder object for the cluster (e.g., Datacenter > Folder > Cluster). The current Software Depot deployment process expects a direct hierarchy of Datacenter > Cluster; when a parent folder is present, the system fails to correctly resolve the object hierarchy, triggering the DataCenterValidateCluster failure.

Resolution

To successfully complete the deployment tasks, the environment hierarchy must be adjusted to align with the expected structure:

1. Access the vSphere Client.
2. Locate the cluster object currently nested within a folder.
3. Move the cluster object out of the parent folder so that it resides directly under the Datacenter object (Datacenter > Cluster).
4. Retry the Software Depot deployment or validation task.