Missing Executions in Dollar Universe Explorer Reporter

Products

• Automic Dollar Universe

Issue/Introduction

Reporter in Dollar Universe Explorer might fail to display job or UPROC information when filtered by specific nodes or environments. 

Environment

• Component: Dollar Universe Explorer

Cause

This issue often occurs when the user is searching in the incorrect repository dashboard or when the objects have not been deployed to the expected production node. This article provides steps to verify object collection and troubleshoot visibility issues.

Resolution

Troubleshooting Steps

1. Verify Repository/Environment Selection Ensure the dashboard is pointed to the correct repository (e.g., PRD vs. QA). A dashboard only loads object names for nodes associated with the repository it is scoped to. If a job has never run on a PRD node, it will not appear in the PRD dashboard.
2. Verify Object Deployment Objects only appear in the Explorer if they were deployed from a task template.
   • If the repository is Area X (Production), DUX collects only non-template tasks that come from the deployment of repository template tasks.
   • At least one object from the available list (e.g., tasks) must be deployed to a production node for DUX to extract it.
3. Validate Data Existence via CLI If the issue appears to be an interface display error, use the following curl command to verify if the records exist in the Elasticsearch backend:

curl -u <user>:<password> -s -X GET "http://<hostname>:9200/job-v2/_search?pretty" \ -H "Content-Type: application/json" \ -d '{ "query": { "bool": { "must": [ { "term": { "ident.uproc.keyword": "<UPROC_NAME>" } }, { "term": { "ident.task.comp.keyword": "<COMPANY_NAME>" } } ] } } }'