Setup wizard error: Invalid or corrupt license. Verify your license and try again.

Products

• Endpoint Security Complete
• Endpoint Detection and Response

Issue/Introduction

During the Symantec EDR setup wizard there is an error when importing the valid license file:

Environment

• Symantec EDR: Version 4.11 and higher

Cause

• Invalid license file that doesn't include the Symantec EDR entitlement
• License validation timestamp has expired
• Symantec EDR appliance time is out of sync

Resolution

1. Open the license file (.slf) and check for a valid start and expiration date
2. The license file must have entitlements for ATP-ENDPOINT, SATPN, SYNAPSE, and DMAS listed
3. Check the time on the Symantec EDR appliance by checking the DATE cmd in a terminal session
   1. If the date is incorrect, open the ESXI console for the VM and reboot the appliance into the BIOS mode
      1. Update the DATE in the BIOS and Save
      2. Reboot the VM
      3. Check the date is corrected on the SEDR appliance in a terminal session
4. Reapply the .slf license file in the Symantec EDR installation wizard