VCF Operations registration fails with "CHALLENGE_RESPONSE_VALIDATION_FAILED"

Products

• VCF Operations

Issue/Introduction

• When attempting to register VCF Operations in Disconnected Mode using the VCF Business Services Console, registration fails at step 4 of 8 (Import Confirmation File) with the error: 'CHALLENGE_RESPONSE_VALIDATION_FAILED'.
  
  

Environment

VMware Cloud Foundation 9.x

Cause

• The error indicates that the confirmation file uploaded to the VCF Business Services Console does not match the verification file (the "challenge") most recently issued by the console. This typically occurs due to a synchronization mismatch caused by:
  
  • Refreshing the browser page or navigating away from the Business Services Console (BSC) after downloading the verification file in step 3.
  • Incorrect file selection (e.g., uploading the verification file instead of the confirmation file, or using files from a different VCF Operations instance).
  • A significant delay between downloading the verification file and uploading the confirmation file, leading to session expiration.

Resolution

To resolve this issue follow below steps :

1. Restart the workflow, ensuring the VCF Business Services Console page remains active throughout the process.
2. Do not refresh or navigate away from the page between downloading the Verification File and uploading the Confirmation File.
3. Ensure you are using the correct file pair. Download the Verification File and generate the corresponding Confirmation File in one continuous session.
4. Ensure the files are generated from and uploaded to the exact same VCF Operations instance and the same VCF Business Services Console registration session.

Additional Information

Register VCF Operations in Disconnected Mode