Missing Image Tab in Cluster Updates and VAMI Stuck at 94%
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Missing Image Tab in Cluster Updates and VAMI Stuck at 94%

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Article ID: 451976

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • After applying a patch to the vCenter Server Appliance, the "Image" tab is missing when navigating to Cluster > Updates in the vSphere Client. The UI only displays "Hosts", "VMware Tools", and "VM Hardware".



  • Additionally, the vCenter Server Appliance Management Interface (VAMI - port 5480) is stuck showing an ongoing installation: Installation In Progress 94% - Converting data as part of post install


  • Reviewing the /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log reveals that the vSphere Lifecycle Manager (vLCM) plugin fails to evaluate because it detects an update is still in progress:

[YYYY-MM-DDTHH:MM:SS] [ERROR] nio-<OP-ID>-5090-exec-6768 70504462 108345 200426 com.vmware.vise.mvc.controllers.PluginServiceController A general error occurred while evaluating plugin (com.vmware.vlcm.client:8.0.3.25413364:517724304) dynamic extensions info from the vSphere Client platform. com.vmware.vapi.std.errors.NotAllowedInCurrentState: NotAllowedInCurrentState (com.vmware.vapi.std.errors.not_allowed_in_current_state) => { messages = [LocalizableMessage (com.vmware.vapi.std.localizable_message) => { id = com.vmware.appliance.update.install_in_progress, defaultMessage = Update installation is in progress, ...

Environment

  • VMware vCenter Server

Cause

  • The vCenter appliance update state configuration file becomes desynchronized from the actual patching process.

  • Even though the patching process has completed successfully (confirmed by Patch vCSA succeeded in the /var/log/vmware/applmgmt/PatchRunner.log), the appliance's software update state file (/etc/applmgmt/appliance/software_update_state.conf) fails to clear and remains incorrectly flagged as INSTALL_IN_PROGRESS. Because the system believes an installation is actively running, it blocks access to vLCM features in the vSphere Client.

Resolution

Important Prerequisite: Before proceeding with the steps below, take an offline snapshot or a file-based backup of the affected vCenter Server.

  1. Log in to the vCenter Server Appliance via SSH as the root user.

  2. Create a backup of the current software update state file:

    cp /etc/applmgmt/appliance/software_update_state.conf /var/core/software_update_state.conf.bak

  3. Stop the appliance management service: service-control --stop applmgmt (Note: You may see a message stating "Operation not cancellable. Please wait for it to finish...". Allow it to complete until you see "Successfully stopped service applmgmt".)

  4. Remove the stuck state configuration file (Press y to confirm removal when prompted):

    rm -i /etc/applmgmt/appliance/software_update_state.conf

  5. Start the appliance management service back up: service-control --start applmgmt

  6. Log out of the vSphere Client and VAMI, then log back in. The VAMI will no longer report a stuck installation, and the Image tab will be restored.

Additional Information

If the issue persists, to speak with a customer representative or a Support Engineer, see Contact Support, Scroll to the bottom of the page and click on your respective region.

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