Catalog Service Request and attaching a file, Error: Access denied or a document with the same name already exists

Article Id: 4519

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1979093

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

When creating a Catalog Service Request and attaching a file, on Submission you may get an error message stating:

"Error Uploading file(s): Access denied or a document with the same name already exists."

Cause:

Incorrect File Type Signatures

Environment:

Windows

Resolution:

1. Locate the 'FileTypeSignatures.properties' file in %USM_HOME%\view\webapps\usm\config\ folder.

2. Update file to remove the spaces between each pair of digits:

Example:

- FROM:

exe=4D 5A
class=CA FE BA BE
zip,xslx,jar=50 4B 03 04,50 4B 05 06

- TO:

exe=4D5A
class=CAFEBABE
zip,xslx,jar=504B0304,504B0506

3. Clear and Restart the Catalog services:

- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)