When creating a Catalog Service Request and attaching a file, on Submission you may get an error message stating:
"Error Uploading file(s): Access denied or a document with the same name already exists."
Incorrect File Type Signatures
1. Locate the 'FileTypeSignatures.properties' file in %USM_HOME%\view\webapps\usm\config\ folder.
2. Update file to remove the spaces between each pair of digits:
Example:
- FROM:
exe=4D 5A
class=CA FE BA BE
zip,xslx,jar=50 4B 03 04,50 4B 05 06
- TO:
exe=4D5A
class=CAFEBABE
zip,xslx,jar=504B0304,504B0506
3. Clear and Restart the Catalog services:
- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)