Troubleshooting Saved View access and preference corruption in Rally

Products

• Rally SaaS

Issue/Introduction

Users occasionally report an inability to view, edit, or save Saved Views in Rally. Symptoms include views appearing "stuck," failure to load saved configurations, or receiving "Not authorized to read" errors. This article outlines the necessary steps to resolve these access issues, including clearing browser sessions and removing corrupted user preferences.

Environment

Rally SAAS

Cause

These symptoms may occur due to local browser session issues or corrupted user preference files.

Resolution

If experiencing issues with Saved Views, follow these steps in order:

1. Clear Browser Session:

1. • Log out of Rally completely.
   • Clear the browser cache and cookies.
   • Log in and attempt to access the Saved View again.
     
     
2. Delete Corrupted Preferences (Support engagement): If clearing the cache does not resolve the issue, you will need to contact Rally support to identify and delete any potentially corrupted preferences:

• • Create a support ticket > Support will schedule a meeting for the enablement of Preference viewer
  • Navigate to My Settings > Settings > Preference Viewer.
  • Locate preferences related to view creation (e.g., My View Creation Date: ####-##-## App Id: -###,###).
  • Delete the relevant preference entry.
  • Refresh the page to allow the system to re-initialize the preference.