Users in Employee role opening tickets for other customers in Service Desk Manager

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• ServiceDesk

Issue/Introduction

Is it possible to allow end users in the "Employee" role to open a ticket on behalf of other end users?

All data partition were changed but it did not change the inability to see other customer.

Environment

Service Desk Manager v17.x

Resolution

The Employee role and access type is considered an "unlicensed" role.  A user in this role is meant to only have access to their own personal data.  It is not inteded for someone in this role to be able to open tickets on behalf of other users.

Additional Information

See also:

customer field cannot be edited/populated in Service Point