Secure Service Manager Dialog Connections Fails: Secure connection to <Servername> not possible
Article ID: 451578
Updated On:
Products
Issue/Introduction
Automic Service Manager Dialog may display an error message stating the following:
"Secure connection to [hostname] is not possible. Do you want to try unsecure connection?"
Environment
Products: Automation Engine version 24.x
Components: Service Manager and Service Manager Dialog version 24.x
Configuration: CAPKI / TLS 1.2
Cause
A mismatch exists between the certificate chain on the Server Manager side, the client dialog, and the server name (CN). Specifically, intermediate certificates (e.g., DigiCert) are not trusted by default, and the trusted_cert_folder configuration on the Dialog machine triggers a validation failure because the full chain is missing.
Resolution
Comment out the line below within the .ini file of of the Service Manager Dialog.
trusted_cert_folder=D:\Automic\Security\Certificates\
Excerpt from the documentation:
If at least one certificate (.pem format) is stored in the defined folder, the component verifies the trust of certificate when establishing a connection. A certificate is trusted if the certificate itself or the Certification Authority (CA) that signed the certificate is present. Otherwise, the certificate is not considered as trusted and the connection is terminated.
Reference:
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