Error: Usage Meter in 'Unknown' status in the VCF Business Services Console

Products

• VMware Usage Meter

Issue/Introduction

• The Usage Meter appliance displays an "Unknown" health status in the VCF Business Services Console (vcf.broadcom.com). This issue occurs when the appliance fails to stage data for upload due to a missing directory or incorrect file system permissions on /opt/vmware/umdata.
• The following error appears in dss logs:
  java.nio.file.FileSystemException: /opt/vmware/umdata/Notification: Operation not permitted

Environment

VCF Usage Meter 9.x

Cause

Incorrect file system permissions on /opt/vmware/umdata directory prevent the data-storage-service from staging files for cloud upload.

Resolution

Follow the steps below to resolve the issue:

1. Log in to the Usage Meter appliance console as root.
   
   
2. Navigate to the VMware directory:
   
   cd /opt/vmware
   
   
3. Verify if the umdata directory exists. If it is missing, create it:
   
   mkdir umdata
   
   
4. Update the recursive ownership permissions to ensure data-storage-service has access:
   
   find "/opt/vmware/umdata" -print0 | xargs -0 -r chown data-storage-service:umdata
   
   
5. Verify the permission change:
   
   ls -l /opt/vmware/umdata
   
   
6. Reboot the appliance to apply the changes:
   
   reboot