NX_ATUS_CATALINA_BASE not found.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

TOMCAT is failing and are not able to restart it without restarting Service Desk.

Error message: Required environment variable NX_ATUS_CATALINA_BASE not found.

 

Environment

ServiceDesk 12.x -14.x

Cause

When running pdm_tomcat_nxd without a switch for example "-c or -d", it will gives the following error

Required environment variable NX_ATUS_CATALINA_BASE not found.

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Resolution

When running the pdm_tomcat_nxd command to stop tomcat, start tomcat, or get status of tomcat please use the switch "-c or -d"

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Additional Information

Here are more information regarding pdm_tomcat_nxd:

<Please see attached file for image>

Please click on the following link for more pdm_tomcat_nxd information

Please also note that the error message "Required environment variable NX_ATUS_CATALINA_BASE not found." may also show if the server names are incorrect as well