Bootstrap VCF Services Platform task error - "Failed to bootstrap VCF services runtime" - while upgrading VCF 9.0.2 to 9.1.0.4

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

• When attempting to deploy VCF Management Components during upgrade to VMware Cloud Foundation 9.1, the task fails:

Message: Failed to bootstrap VCF services runtime

Remediation Message:

Reference Token: ####

Cause: java.lang.StringIndexOutOfBoundsException: Range [-1, 0) out of bounds for length 0 Range [-1, 0) out of bounds for length 0

• The following vSphere task is observed:

Task Name: Clone virtual machine

Status: Invalid value ' ' specified for property varoot-password

Environment

VCF 9.1.0.4

Cause

This issue occurs because passwords used do not meet the requirements.

Example: vrauser password being too long.

Resolution

1. Ensure that the passwords which were set for 9.1 meet the below requirements:

Default Password Requirements for VCF Components

2. Once the passwords used have been corrected to conform to requirements, retry the deployment.

3. The deployment is now expected to succeed.