Silent Installation Failures Using Online Installer

Products

• Endpoint Security Complete

Issue/Introduction

• Silent deployment via SCCM/remote execution fails due to installer context switching (Session 0 to Session 1).
• The FSDLauncher.log may contain some of the following errors

  Error : fsd::CWinHTTPEngine::getDownloadSize 
  hr=0x80072EFE
  Error : fsd::FSDJobEngine::OnJobEvent
  hrJob=0x80047EC6

Environment

• Symantec Endpoint Security: 16.x and Higher
• Microsoft SCCM or Intune

Cause

The installer is trying to switch user context during a silent install when user interaction needs to suppressed

Resolution

Use the following switches (mentioned here) to prevent the installer from attempting to switch context.

Symantec_Agent_setup.exe /SILENT /ADMIN_INITIATED /FORCE_INSTALL /IGNORE_USER_SESSION