UserServiceDriver service shuts down automatically.

Products

• Automic Automation

Issue/Introduction

Unexpected termination of the UserServiceDriver on Java-based agents often results from the default inactivity timeout configuration. 

Note: This behavior affects agents running version 24.4.4 and later.

 

Environment

 Java-based Agent, version 24.4.4 and later.

Cause

The default inactivity timeout setting of 30 minutes triggers the termination of the UserServiceDriver when the agent remains idle.

Resolution

Adjusting this configuration prevents the agent from shutting down during idle periods.

Resolution

1. Locate and open the configuration INI file for the Java-based agent.
2. Navigate to the [MISC] section within the file.
3. Add the following parameter: userServiceIdleTimeout=XXXX (Replace XXXX with the timeout value in seconds. For example, use 7200 to set the timeout to 2 hours.)
4. Save the file.
5. Restart the agent to apply the new configuration.