BS2000 agent fails to start

Products

• Automic Automation
• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• Automic SaaS

Issue/Introduction

BS2000 agent fails to start and fails with the below error, generating a dump file

%  IDA0N51 PROGRAM INTERRUPT AT LOCATION '7FFFFFFF (NONAME), (CDUMP), EC=5C, CODE=ETMSE05'

%  IDA0N53 DUMP BEING PROCESSED. PLEASE HOLD ON

%  IDA0N54 'USERDUMP' WRITTEN TO FILE 'XX.DUMP.UCXJB26.6640.00001'

%  IDA0N55 TITLE: 'TSN-XXX UID-XXX AC#-ADMINSTR  USERDUMP  PC-7FFFFFFF  EC-5C  VERS-210  DUMP-TIME  15:15:31  26-07-17'

%  EXC0732 ABNORMAL PROGRAM TERMINATION. ERROR CODE 'ETMSE05': /HELP-MSG ETMSE05

%  CMD0205 ERROR IN PRECEDING COMMAND OR PROGRAM AND PROCEDURE STEP TERMINATION: COMMANDS WILL BE IGNORED UNTIL /SET-JOB-STEP OR /EXIT-JOB OR /LOGOFF IS RECOGNIZED
 /          STEP
 /LOGOFF NOSPOOL

%  EXC0419 /LOGOFF AT 1515 ON 26-07-17 FOR TSN 'XXX'

%  EXC0421 CPU TIME USED: 0.8527

Environment

Release: v24.4.5

Component: BS2000 Agent

Cause

DE209835

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): BS2000 Agent

BS2000 Agent 24.4.5.HF1  - Available

Additional Information

Desc: A problem has been fixed that prevents the BS2000 agent from starting