Troubleshooting Installation of the CBX Agent

Products

• CBX Complete
• CBX Essentials

Issue/Introduction

Steps to troubleshoot failed Symantec CBX Agent installations

Environment

• Symantec CBX Agent
• Microsoft Windows: All Supported Versions

Resolution

1. Confirm that all Required URLs are allowed in the environments firewall and/or proxy
   
   • Note: If the agent cannot connect to https://liveupdate.symantec.com, the base Endpoint Security Agent platform will install, but the agent UI and security components (Endpoint Security, Data Security, and Web Security) will fail.
2. Check C:\Users\<UserName>\AppData\Local\Temp\agentsetup.log for any errors
   
   • <UserName> = the logged on user at install time
3. Check c:\ProgramData\Broadcom\Endpoint Security Agent\logs\lux.log for any errors
4. For further assistance Collect Historical (Non-Debug) Logs for CBX Agent and contact Technical Support