Error: Endpoint cannot be created in this endpoint type. Details: No result until timeout reached.

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Article ID: 4510

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

Receive the following when creating an SSH Device SAM endpoint:

Error: Endpoint cannot be created in this endpoint type. Details: No result until timeout reached. 

 

Cause

This could be because the Java Connector Server is bound using only IPv6. Executing the following command should allow you to determine this:

# netstat -na|grep 20411 

If it returns the following:

tcp 0 0 :::20411 :::* LISTEN 

But not:

tcp 0 0 0.0.0.0:20411 0.0.0.0:* LISTEN 

Then it is bound using only IPv6

Environment

Release: ACP1M005900-12.9-Privileged Identity Manager
Component:

Resolution

To fix this, you either need to make sure that the server hosting the Java Connector Server can be resolved using IPv6 (e.g. add to hosts file or DNS), or force the Java Connector Server to use IPv4:

1) Edit /etc/init/im_jcs.conf 

Find: 

JVM_OPTIONS="-Xms256M -Xmx512M" 

Modify to: 

JVM_OPTIONS="-Xms256M -Xmx512M -Djava.net.preferIPv4Stack=true" 

 

2) Restart jcs: 

/etc/init.d/im_jcs restart