"ZTNA: Enabled" not visible in on Agents Despite Successful Configuration

Products

• Cloud Secure Web Gateway - Cloud SWG
• Symantec ZTNA

Issue/Introduction

Customers may report that ZTNA is not enabled on the ESA agent or WSS Agent, even after completing the necessary configuration and confirming that SAML authentication is functioning correctly.

Environment

• ZTNA
• Cloud SWG WSS agent or ESA

Resolution

In order to see "ZTNA: Enabled" on WSS agent / ESA,  ZTNA tenant has to be configured with at least 1 segment Application.

Additional Information

• https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/ztna/1-0/configure-applications/segment-application.html