Enable password option unavailable in Management Center device Settings

Products

• Management Center
• Management Center - VA

Issue/Introduction

When attempting to change a ProxySG/CAS device's password through Management Center (MC), the Enable password type is grayed out.

Environment

Management Center: 3.3.x, 4.1.3.x, 4.1.4.x

Cause

The administrator can only select the Device password type when navigating through the Device Settings section. The Enable password type is not visible or selectable in this specific interface view.

By design, the password change suite (which includes both Device and Enable password types) is not exposed within the internal Device Settings view. It is only accessible via the context-specific or global operations menus on the main Network page.

Resolution

To change the Enable password for a managed ProxySG appliance, use one of the following methods from the primary Network management page.

Please perform the below steps:

Method 1: Context Menu (Right-Click)

1. Launch the Management Center GUI.
2. Navigate to Network > Managed Devices.
3. Locate the target ProxySG appliance in the list.
4. Right-click the appliance entry.
   
5. Select Change Password from the context menu.
6. In the pop-up dialog, you can now select the Enable password type and enter the new credentials.
   

Method 2: Operations Menu

1. Navigate to Network > Managed Devices.
2. Select (highlight) the ProxySG appliance in the list.
3. From the top menu bar, select Operations > Change Password.
   
4. Select the Enable password type in the dialog box and apply the changes.