MUX Reporting Exports are not working

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

MUX Reporting is not exporting data. I've tried using Export to Excel button on both Responsive and Fixed report types and nothing happens.

Fixed reports export using PDF returns no values in the export (report shows data)

CSV Reports - export to CSV button does nothing.

Resolution

1. Flush the browser caches.
2. Flush the Clarity cache.
3. Close all browser windows, then open a new session and conduct a test.

Please note, if the above steps do not resolve the issue, you may need to restart the "Reporting BG."