Unable to update user_tag in UIM Robot (Permission Denied)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When reviewing the _controller.log (located in the Nimsoft\robot directory), it displays multiple "permission denied" errors similar to the following:

Controller: RREPLY: status=permission denied(6) <-[IP_Address] Controller: (csecCallVerifyLogin) request 'verify_login' denied [IP_Address] ( permission denied ) Controller: verify - result: fail, rc = 6 ( permission denied ) Controller: SREPLY: status = 6( permission denied ) ->[IP_Address]

Environment

 

• Product: DX Unified Infrastructure Management (Nimsoft / UIM)

• Component: UIM - ROBOT

• Version: 23.4 

• Operating System: Windows

 

Cause

This issue occurs when the robot.cfg file on the target server is set to "Read-Only" (R) at the OS level. This prevents the controller from writing or applying the new user_tag changes to the configuration file.

Resolution

To resolve the issue, clear the read-only attribute from the robot.cfg file.

1. Log into the affected Windows server.

2. Open the Command Prompt as an Administrator.

3. Check the file attribute (Note: Adjust the drive letter and folder path below if your Nimsoft installation directory differs from the default): 

attrib "D:\Program Files\Nimsoft\robot\robot.cfg"
   
   
4. If the results shows R, 

   Remove the read-only attribute from the robot.cfg file by running the attrib command.

   attrib -R "D:\Program Files\Nimsoft\robot\robot.cfg"

5. Once the attribute is cleared, attempt to update the user_tag again. The configuration should now save successfully.