How to submit new Ideas for Symantec Risk Authentication?

Products

• CA Rapid App Security
• CA Advanced Authentication
• CA Advanced Authentication - Risk Authentication (RiskMinder / RiskFort)
• CA Risk Authentication
• CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)
• CA Strong Authentication

Issue/Introduction

How do I submit Ideas/Enhancement Requests for Symantec Risk Authentication?

Environment

Symantec Risk Authentication 9.1.x (Arcot RiskFort)

Resolution

Customers file “Ideas” (or “Enhancement Requests” as they were previously called) themselves on the Broadcom Communities. This initiative was started with a vision to make product enhancements more community driven. We have now given customers the ability to vote on the Ideas that other customers enter as well.

Here are the detailed instructions on how to open a new Idea:

1. Navigate to https://community.broadcom.com/participate/ideation-home/ and log in with your Broadcom support credentials.
2. Click the Add button near the upper right of the page.
3. Enter the Idea (enhancement), providing as much detail as possible. Use case examples help clarify the idea and allows Product Management/Engineering to consider the full range of implementation possibilities.
4. Select Symantec Advanced Authentication as product from the Select Categories dropdown menu.
5. Click Save to submit the idea.