Manually uninstall Siteminder Web Agent for IIS

Products

• CA Single Sign-On
• SITEMINDER
• CA Single Sign On Agents (SiteMinder)

Issue/Introduction

In the event that the uninstallation process fails or doesn't appear to completely remove the Siteminder Web Agent for IIS, you can remove the web agent manually.  This KB details how to verify the agent is fully removed as well as instructions on how to manually remove each component.

 

 

Environment

PRODUCT: Siteminder

COMPONENT: Web Agent for IIS

VERSION: ANY

OPERATING SYSTEMS: Windows Server

Resolution

First attempt to uninstall the web agent

Option 1: Run the Siteminder Web Agent Uninstaller

Short-cut: <Install_Dir>\CA\webagent\win64\ca-wa-uninstall

Uninstaller: <Install_Dir>\CA\webagent\win64\install_config_info\ca-wa-uninstall\uninstall.exe

Option 2: Uninstall using Windows Add/Remove Programs

Settings -> Apps and Features.  Locate "Siteminder Web Agent" and select Uninstall

How to Manually Remove the Siteminder Web Agent for IIS 

1) Stop IIS Web Server

2) Verify that the Siteminder Web Agent is removed from IIS

a) Launch the IIS Manager with elevated privileges (Run As Administrator)

b) In the Connections Menu (left-hand tree) open (<IIS Instance> -> Sites), then open each Web Site.

c) Remove the Siteminder virtual directory from each web site

3) Review the following properties for each Web Site and remove if found

Handler mappings

Make sure the following Handler Mappings are removed



ISAPI filters

Make sure the following ISAPI Filters are removed



Modules

Make sure the following Modules are removed

4) Remove the following Siteminder registries:

HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity\SiteMinder Web Agent

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SiteMinder Web Agent

5) Remove directories are removed from the File System:

<Install_Dir>\CA\webagent\
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CA\SiteMinder Web Agent

6) Remove zerog registry (this is a hidden file and should reside in C:\Program Files);

7) Remove Siteminder Web Agent environment variables:

NETE_WA_CLASSPATH=<Install_Dir>\CA\webagent\win64\java\smconapi.jar
NETE_WA_OPACK=INSTALLED
NETE_WA_PATH=<Install_Dir>\CA\webagent\win64\bin
NETE_WA_ROOT=<Install_Dir>\CA\webagent\win64

Path=
...
C:\Program Files\CA\webagent\win32\bin;
C:\Program Files\CA\webagent\win64\install_config_info\lib;
C:\Program Files\CA\webagent\win64\bin;
..
C:\Program Files\CA\webagent\win64\bin;
.

8) 

Make sure all Siteminder Web Agent references are removed from the 'web.config' files.

<modules>
</modules>

<handlers>
</handlers>

<isapiFilters>
</isapiFilters>