SDDC Manager UI Error: "Rotate all passwords" option is greyed out

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

• In the SDDC Manager UI, the Rotate all passwords or Update Password options are disabled (greyed out).
• The UI displays the message: This functionality is not allowed at the moment. Please check back later.
  
• The /var/log/vmware/vcf/domainmanager/commonsvcs/vcf-commonsvcs.log file in SDDC Manager contains the following entry:
  ERROR [common,#########################,###] [c.v.e.s.i.s.BootstrapInventoryServiceImpl,http-nio-###.#.#.#-####-exec-37]
Get Domain Inventory failed
com.vmware.evo.sddc.inventory.model.InventoryNotFoundException: Resource ID: <CLUSTER ID> not found in Cluster
        at com.vmware.evo.sddc.inventory.dal.sql.client.TypedClientImpl.getEntity(TypedClientImpl.java:344)
        at com.vmware.evo.sddc.inventory.dal.sql.client.ClusterClientImpl.getCluster(ClusterClientImpl.java:322)
        at com.vmware.evo.sddc.inventory.dal.sql.client.ClusterClientImpl.getClustersByDomain(ClusterClientImpl.java:455)
        at com.vmware.evo.sddc.inventory.services.ClusterInventoryServiceImpl.getClustersByDomain(ClusterInventoryServiceImpl.java:178)
        at com.vmware.evo.sddc.inventory.services.InventoryService.getClustersByDomain(InventoryService.java:384)

Environment

• VMware Cloud Foundation 5.x .
• VMware SDDC Manager 5.x .

Cause

• This issue occurs when the SDDC Manager platform database contains stale or orphaned cluster entries. The password management pre-checks verify the inventory before enabling rotation; if a cluster ID exists in sub-tables (like domain ,cluster_and_domain) the workflow is blocked to prevent inconsistent state execution.

Resolution

Removing the orphaned cluster requires a manual deletion via the inventory , which must be performed by Broadcom Support. To expedite the support request, extract the problematic cluster's UUID from the platform database prior to opening a ticket.

1. SSH into the SDDC Manager appliance.

2. Switch to the root user:
   
   su -

3. Execute the following command to query the platform database and list all known clusters alongside their current status:

   psql -h localhost -U postgres -d platform -c "select id,name,status from cluster;"
   
   

4. Copy the alphanumeric string from the id column for that specific orphaned entry.

5. Create a support case and provide the extracted UUID.