VCF Automation Orchestrator UI page does not load, getting blank white page

Products

• VCF Automation

Issue/Introduction

Verification of the environment confirms that all vCO pods are running correctly and that overall service health is good. However, the Aria Orchestrator UI showing blank white page and doesn't load post upgrade to 9.1.0. 

org.apache.catalina.core.ContainerBase.[Vco].[localhost].[/vco].[restServlet] - Servlet.service() for servlet [restServlet] in context with path [/vco] threw exception
org.springframework.security.authentication.AuthenticationServiceException: An error occurred while attempting to decode the Jwt: 404 Not Found on GET reques
t for : [no body]
        at org.springframework.security.oauth2.server.resource.authentication.JwtAuthenticationProvider.getJwt(JwtAuthenticationProvider.java:106)
        at org.springframework.security.oauth2.server.resource.authentication.JwtAuthenticationProvider.authenticate(JwtAuthenticationProvider.java:88)
        at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:182)
        at org.springframework.security.oauth2.server.resource.web.authentication.BearerTokenAuthenticationFilter.doFilterInternal(BearerTokenAuthenticationFilter.java:144)

Environment

VCF Automation 9.1.0

Cause

UI loading issues are caused by an underlying authentication configuration error following the upgrade to 9.1.0.  

Resolution

If Organization using VM APPS follow the below steps:

• Log in to theVCF Operations orchestrator appliance as root.
       
  Configure the authentication provider.
   
  vracli vro authentication set -p tm -u ORGANIZATION_ADMINISTRATOR_ACCOUNT -hn https://FQDN_VCF_AUTOMATION --tenant VM_APPS_ORGANIZATION_NAME

         Redeploy VCF Operations orchestrator pods.
 
     /opt/scripts/deploy.sh

If Organization using ALL APPS follow the below steps:

• Log in to the VCF Operations orchestrator appliance as root.

         Configure the authentication provider.

    vracli vro authentication set -p tm -u PROVIDER_ADMINISTRATOR_ACCOUNT -hn https://FQDN_VCF_AUTOMATION --tenant ALL_APPS_ORGANIZATION_NAME

         Redeploy the VCF Operations orchestrator pods.

         /opt/scripts/deploy.sh