VCF 9.1 Error "Please verify the URL and network connectivity. [VCFMS-PRECHECK-URL-001]" During Brownfield Import
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VCF 9.1 Error "Please verify the URL and network connectivity. [VCFMS-PRECHECK-URL-001]" During Brownfield Import

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Article ID: 450131

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Updated On:

Products

VMware SDDC Manager / VCF Installer

Issue/Introduction

VMware Cloud Foundation (VCF) 9.x installation, brownfield import, or upgrade fails during the "URL Connectivity Check Precheck" stage. This typically occurs during the configuration of management components such as Log Management (formerly Aria Operations for Logs) or Real-time Metrics.

The following error is displayed in the SDDC Manager or VCF Installer user interface:

URL Connectivity Check Precheck. Status: FAILED
The URL for component package is not reachable: https://####/depot-service/content-gateway/PROD/COMP/...
Please verify the URL and network connectivity. [VCFMS-PRECHECK-URL-001].
Please check the component package URL and try again. Check if there are any firewall rules that may block access to this URL.

Environment

  • VMware Cloud Foundation 9.x
  • VCF Installer / SDDC Manager

Cause

This issue occurs if the VCF Management Services components cannot reach the required component package binaries due to one of the following:

  1. DNS Resolution Failure: The Management Services components (e.g., Log Management appliance) cannot resolve the Fully Qualified Domain Name (FQDN) of the VCF Installer or SDDC Manager appliance.
  2. Missing Proxy Configuration: In environments requiring a proxy, the Management Services components lack the manual proxy configuration needed to reach the internal or external software depot.

Resolution

To resolve this issue, verify DNS connectivity and proxy settings for the management components.

1. Verify DNS A-Records

Ensure that the VCF Installer or SDDC Manager FQDN is correctly registered in the internal DNS server.

  1. Verify that a DNS A-Record exists for the VCF Installer/SDDC Manager appliance.
  2. From the management component appliance (e.g., Log Management node), attempt to ping or resolve the FQDN of the installer.
  3. If resolution fails, create the missing A-Record on the internal DNS server.

2. Configure Proxy for Management Services

If the environment requires a proxy to access the depot service:

  1. Configure the proxy server specifically for VCF Management Services components.
  2. Refer to the documentation: .

3. Verification

  1. Return to the VCF Installer or SDDC Manager UI.
  2. Locate the failed task and select Retry.
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