Connection tab missing in Oracle ERP Cloud fusion agent connection object when running Tomcat on Java 11

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Oracle ERP Cloud fusion agent 24.0.1 appears active and running, but the "Connection" tab is missing from the CONN.ORACLEERPCLOUD connection object. This prevents users from entering username and password details for SaaS services.

Symptoms

• The connection object opens but does not display the expected configuration tabs.
• Automic Web Interface (AWI) logs show the following error:
   

  [ERROR] ... [com.uc4.ecc.plugins.objecteditor.impl.views.UC4ObjectPresenter] - Unable to determine provider name (com.uc4.ecc.plugins.objecteditor.api.sheets.IObjectMultipleSheetProvider$pbryglu) - probably invalid OSGI Plugin.org.ops4j.peaberry.ServiceUnavailableException: null

Environment

• Product: Automic Workload Automation
• Agent: Oracle ERP Cloud fusion agent 24.0.1
• AWI Server: Tomcat running on Java 11

Cause

The AWI plugin loader fails to activate the OSGi bundle for the ERP agent when running on Java 11. The ServiceUnavailableException indicates that the OSGi service interface required to render the connection tabs was never successfully registered.

Resolution

Update the application server environment to Java 17