NFA 9.3.6+ Harvester Install Reaper Does Not Start

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Article ID: 4501

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After installing NFA 9.3.6+ Harvester you see error 1067 & 1053.

 

<Please see attached file for image>

KB1.jpg

 

 

 

 

Cause

That the libmysql.dll on the NFA system have a different size.

Environment

NFA 9.3.6
NFA 9.3.8

Resolution

Replace the libmysql.dll in the Reaper folder with dll from D:\CA\NFA\MySql\lib



Steps to complete;



 



§  Stop nfa services



 



§  Rename libmysql.dll in folder D:\CA\NFA\Netflow\Reaper



 



§  Copy D:\CA\NFA\MySql\lib\libmysql.dll to D:\CA\NFA\Netflow\Reaper



 



§  Start nfa services



 



<Please see attached file for image>

KB2.jpg



 

Additional Information

CA Support have made engineering aware of this problem. And will look to make sure it is fixed in an upcoming release.

Attachments

1558693799425000004501_sktwi1f5rjvs16mdq.jpeg get_app
1558693797594000004501_sktwi1f5rjvs16mdp.jpeg get_app